To make shopping with us enjoyable and stress-free, you are welcome to return any item purchased from us within 14 working days from delivery. If 14 working days have passed since your purchase, unfortunately we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Unfortunately items which have been personalised are exempt from our returns policy, including greetings cards with a personalised inside message. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, please allow 3-5 working days for this to be returned to your bank or payment account.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@thecakethief.co.uk
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If your order has arrived damaged, please send us an email at hello@thecakethief.co.uk along with photos of the damaged item and the packaging it arrived in.
Shipping returns
To return your product, please first send us an e-mail – hello@thecakethief.co.uk outlining the reasons why you would like to return your order. You will then be advised of the address of where to return your order.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Please retain a proof of postage in case your returned order is lost by the delivery company.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at hello@thecakethief.co.uk for questions related to refunds and returns.
We are always more than happy to help and want you to have a enjoyable experience when shopping with us.